Embattled CEO of United Oscar Muñoz to return to work after heart transplant surgery

It has been a tough few months for the CEO of United Oscar Muñoz. After a good start to run the airline based in Chicago, Muñoz suffered a heart attack at work on October 15, 2015, leaving Brett J. Hart in charge as acting CEO. Earlier this year, Muñoz underwent heart surgery and has been recovering since. Finally on the mend, however, the government has just announced that he will return to work on March 14.

Muñoz has a lot of challenges ahead of him. Prior to his tenure, United suffered the worst percentage of time in the three legacy carriers, while the tension between employees and management was at its highest point. The gap between frequent travelers was also in the expansion phase, as MileagePlus loyalty program of the company changed to a revenue-based model that many of the most loyal customers of United stirring.

Still, with Muñoz at the front there is a lot of hope for the airline on the horizon. Late last year, United changed their route planning to cope better with complex schedules and reduce delays. And the executive seems to be on a personal mission to repair relations between the communities of passengers and employees, increasing consumer confidence and better internal morale.

Another factor contributing to the momentum positive return airline Muñoz is a strong economy. Carriers in all areas have been reporting record profits, and investments have been put back in their systems have brought great improvements in passenger experience. United, like many carriers, is in the process of a thorough review restoration and major enhancements to its airport lounge experience.


Among the smoothest operations, an improved travel experience and a refreshed CEO, it seems that passengers States have lots to look forward to this year. But Muñoz and his board will still have a fine line to walk. Delta US competition and continue to exert pressure as they take advantage of the same strong economy, while United has to work hard to define their own identity and build a healthy product. Munoz back at the helm, the boat is finally - but it will not be an easy journey.

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